Personal Training Terms and Conditions

These terms and conditions apply to your purchase of all personal training packages.

Terms and Conditions

  • These terms and conditions form part of your agreement with Tristan Lane.
  • Your agreement with him is made up of your verbal agreement and these terms and conditions. Please make sure that you read them carefully and understand them. If you have any questions, please send an email to Tristan Lane.

Session Cancellations

  • If your Personal Trainer fails to give you 24 hours’ prior notice of any cancellation, you will be entitled to 1 extra hour of Personal Training, in addition to the session you missed.
  • We require a minimum of 24 hours’ prior notice of any cancellation of any Personal Training sessions. This can be made directly through Tristan. If you do not provide a minimum of 24 hours’ prior notice, you will lose that session and no refund will be made to you.
  • Any rearranged cancelled sessions will be at a time mutually agreed between you and Tristan.

Lateness

  • If your Personal Trainer is more than 10 minutes late for your session you will be entitled to a complimentary session, along with any remaining time you still have for that session.
  • If you are late for your session, your session will be reduced in accordance with that time. If you are more than 25 minutes late, your Personal Trainer may choose to cancel the session and you may lose that session, in which case no refund will be made.

Expiry and Extensions

  • All Personal Training packs have a 90 day expiry, after which time any unused sessions will be lost and no refund will be made. This is to ensure we deliver all your required sessions to enable you to achieve your goals.
  • You may extend Personal Training packs for between one month and 12 full calendar months for the following reasons only:
    – Pregnancy
    – Serious illness
    – Serious injury
    – Redundancy

Refunds

  • If for any medical reason you are no longer able to complete any Personal Training sessions, you will be given a refund on any outstanding sessions. You will need to provide proof from your GP.
  • If your personal trainer can no longer provide the services you’ve purchased, you will be given a refund.
  • Any other refunds are at the discretion of Tristan Lane.
  • You will only be entitled to a refund of a block booking if you cancel within 48 hours of purchase.
  • If you decide to cancel a block of sessions once sessions have already commenced through no fault of Tristans, you will not be issued a refund.